Introduction
Welcome to universalstudiobeijing.cn (the "Website"). These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website.
Last Updated: December 2024
Effective Date: December 2024
Website: universalstudiobeijing.cn
Service Description
What We Provide
We are a partner website that provides information and booking services for Universal Studios Beijing. Our services include:
- Comprehensive information about Universal Studios Beijing
- Park guides, maps, and visiting tips
- Ticket pricing information and availability
- Booking services through our trusted partner Klook
- Multilingual content in Chinese and English
- Customer support and assistance
Partnership with Klook
We partner with Klook, a leading travel and leisure booking platform, to provide secure ticket booking services. When you book tickets through our website, you will be redirected to Klook's platform, and your booking will be subject to Klook's terms and conditions in addition to these Terms.
User Responsibilities
Accurate Information
You are responsible for providing accurate and complete information when using our services, including booking tickets and contacting us.
Compliance with Laws
You agree to use our website and services in compliance with all applicable laws and regulations.
Prohibited Activities
You agree not to:
- Use our website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our website
- Use automated systems to access our website
- Reproduce or distribute our content without permission
Account Security
If you create an account with our partner Klook, you are responsible for maintaining the security of your account credentials.
Booking Terms
Ticket Booking
All ticket bookings are processed through our partner Klook. When you book tickets through our website:
- You will be redirected to Klook's secure booking platform
- Your booking is subject to Klook's terms and conditions
- Payment is processed securely through Klook's payment systems
- You will receive confirmation and tickets through Klook
Pricing and Availability
We strive to provide accurate pricing and availability information, but:
- Prices are subject to change without notice
- Availability is subject to real-time updates
- Final prices and availability are confirmed at the time of booking
- We are not responsible for price changes after booking
Booking Confirmation
Once your booking is confirmed through Klook:
- You will receive a confirmation email
- Your tickets will be delivered as specified by Klook
- You must present valid identification when using your tickets
- Ticket terms and conditions apply as specified by Universal Studios Beijing
Refund Policy
Refund Terms
Refund policies are determined by our partner Klook and Universal Studios Beijing. General refund terms include:
Standard Refunds
- Refunds may be available if requested within the specified time frame
- Refund amounts may be subject to cancellation fees
- Processing time for refunds is typically 5-10 business days
- Refunds are processed to the original payment method
Non-Refundable Items
- Some ticket types may be non-refundable
- Special event tickets may have different refund terms
- Refunds may not be available for same-day cancellations
- Group bookings may have different refund policies
Force Majeure
- Refunds may be available for cancellations due to weather
- Park closures may result in automatic refunds
- Government restrictions may affect refund eligibility
- Contact us for assistance with force majeure situations
Cancellation Process
How to Cancel
To cancel your booking:
- Contact Klook directly through their customer service
- Provide your booking reference number
- Specify the reason for cancellation
- Follow Klook's cancellation procedures
- Contact us if you need assistance with the cancellation process
Important Notes:
- Cancellation policies vary by ticket type and booking date
- Some cancellations may incur fees
- Refunds are processed according to Klook's terms
- We can assist with the cancellation process but cannot guarantee refunds
Liability Limitations
Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for:
- Any indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Damages resulting from third-party services (including Klook)
- Park closures, weather conditions, or force majeure events
- Injuries or accidents that occur at Universal Studios Beijing
- Changes to park operations, attractions, or services
Important Disclaimers:
- We are an information and booking service, not the park operator
- Universal Studios Beijing is responsible for park operations and safety
- Klook is responsible for booking and payment processing
- We provide information in good faith but cannot guarantee accuracy
Privacy and Data Protection
Data Collection and Use
We collect and use your personal information in accordance with our Privacy Policy. When you use our services:
- We may collect information you provide directly to us
- We may collect information about your use of our website
- We may share information with our partners (including Klook) as necessary
- We implement appropriate security measures to protect your data
Your Rights:
- You have the right to access your personal information
- You can request correction of inaccurate information
- You can request deletion of your personal information
- You can opt out of marketing communications
Intellectual Property
Copyright and Trademarks
All content on our website, including text, images, logos, and design, is protected by copyright and other intellectual property laws. Universal Studios and related trademarks are owned by Universal Studios and used under license.
Permitted Use:
- You may view and download content for personal use only
- You may share links to our website
- You may print pages for personal reference
Prohibited Use:
- You may not reproduce or distribute our content without permission
- You may not use our trademarks or logos without permission
- You may not create derivative works from our content
- You may not use our content for commercial purposes
Dispute Resolution
Governing Law
These Terms are governed by the laws of the People's Republic of China. Any disputes arising from these Terms or your use of our website will be resolved in accordance with Chinese law.
Dispute Process:
- Contact us first to attempt to resolve the dispute amicably
- If we cannot resolve the dispute, it may be subject to mediation
- If mediation fails, disputes may be resolved through arbitration
- Arbitration will be conducted in Beijing, China
Contact Information
If you have any questions about these Terms and Conditions, please contact us:
contact@universalstudiobeijing.cn
Website
universalstudiobeijing.cn
Response Time
We typically respond within 24 hours
Ready to Book Your Universal Studios Beijing Visit?
By using our services, you agree to these terms and conditions